Refund Policy

At Pet Treat Craft, we strive to ensure that every customer is satisfied with their purchase of our homemade pet treats. However, we understand that sometimes things don’t go as planned. Below is our comprehensive refund policy to guide you through the process.

Eligibility for Refunds

To be eligible for a refund, please ensure that the following conditions are met:

  • The request for a refund is made within 30 days of the purchase date.
  • The product must be unused and in its original packaging.
  • Proof of purchase is required, such as a receipt or order confirmation.

How to Request a Refund

If you meet the eligibility criteria above, you can initiate a refund by following these steps:

  1. Email us at [email protected] with your order details and reason for the refund.
  2. We will respond within 48 hours to guide you through the return process.
  3. Once we receive the returned product, we will process your refund within 5-7 business days.

Exclusions

Please note that we cannot offer refunds on the following items:

  • Products that have been opened or used.
  • Custom-made treats or special orders.
  • Certain sale items marked as non-refundable.

Contact Us

If you have any questions or need further assistance regarding our refund policy, please do not hesitate to get in touch. We are here to help!

Thank you for choosing Pet Treat Craft, where we create delicious and healthy treats for your beloved pets!